GDPR Policy
Last Updated: 26 August 2026
- Purpose Of This Notice
Quixotic Taxi and Logistics Ltd. (referred to in here as “QTaxi”, “we”, “us” or “our”) respects your privacy. This Website Data Protection Notice explains how we collect and use personal information when you use our website, make a booking, create an account, contact us or use our private hire services. We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
- Who Is Responsible for Your Information?
Quixotic Taxi and Logistics Ltd. is the data controller for personal information processed through our website and in connection with our services.
Quixotic Taxi and Logistics Ltd.
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@qtaxi.co.uk
Telephone: +44 782 533 4122
- Information We Collect
Depending on how you interact with QTaxi, we may collect:
Contact Information
- Name
- Email address
- Telephone number
- Correspondence details
Booking Information
- Pickup address
- Destination
- Date and time
- Passenger numbers
- Vehicle requirements
- Flight information
- Booking reference
- Journey details
Account Information
Where you create an online account, we may collect:
- Name
- Email address
- Login details
- Booking history
- Account preferences
Payment Information
We may process information relating to payments, refunds and transactions.
Payment-card information may be processed directly by our payment provider rather than stored by QTaxi.
Technical Information
We may collect:
- IP address
- Browser information
- Device information
- Website usage information
- Security information
- Cookie information
- Why We Use Your Information
We may process your information to:
- Provide our services
- Manage bookings
- Process payments
- Send booking confirmations
- Send journey updates
- Manage customer accounts
- Respond to enquiries
- Provide customer support
- Manage complaints
- Improve our website
- Improve our services
- Maintain security
- Prevent fraud
- Meet legal obligations
- Comply with licensing requirements
- Manage insurance matters
- Establish, exercise or defend legal claims
- Lawful Basis
We process personal information using the lawful basis appropriate to the circumstances.
These may include:
Contract
Processing necessary to provide a service or fulfil a booking.
Legal Obligation
Processing necessary to comply with legal or regulatory requirements.
Legitimate Interests
Processing necessary for legitimate business interests, provided that these interests are balanced against the rights and freedoms of individuals.
Consent
Processing where we have obtained valid consent. You may withdraw consent where processing is based on consent.
- Booking Information
When you make a booking through our website, we process information necessary to arrange your journey.
This may include information about:
- Pickup
- Destination
- Journey date
- Journey time
- Passenger requirements
- Contact information
- Vehicle requirements
This information may need to be provided to the driver or operational team responsible for fulfilling your booking.
- Location Information
Where required to provide or manage a journey, location-related information may be processed.
This may include:
- Pickup location
- Destination
- Vehicle location
- Journey progress
- Estimated arrival information
Location information may be used for operational management, passenger safety, customer service and regulatory purposes.
- Special Requirements and Sensitive Information
Customers should only provide sensitive personal information where it is necessary for us to provide the requested service.
For example, a passenger may provide information about a disability or mobility requirement so that we can arrange an appropriate journey. Where special category personal information is processed, we will ensure that an appropriate lawful condition under UK data protection law applies.
- Who We Share Information With
We may share information where necessary with:
- Drivers
- Booking and dispatch providers
- Payment providers
- IT service providers
- Website providers
- Professional advisers
- Insurance providers
- Regulators
- Licensing authorities
- Police
- Courts
- Government agencies
- Other organisations where required by law
We do not sell customer personal information.
- Google Analytics
Where Google Analytics is used on the website, it may collect information about how visitors interact with our website.
This may include information such as:
- Pages visited
- Approximate location
- Device information
- Browser information
- Referral information
- Website interaction data
Where consent is required, Google Analytics will only be activated after the appropriate consent has been obtained.
- Google Maps
Where Google Maps is used, the service may process technical and location-related information to provide map functionality. Google is a separate organisation and may process information according to its own privacy documentation. Where required, QTaxi will obtain consent before activating non-essential Google Maps technologies.
- PayPal And Card Payments
Where PayPal or another payment provider is used, payment processing may be performed by that provider.
Payment providers may process:
- Payment information
- Transaction information
- Device information
- Fraud-prevention information
- Authentication information
We do not intend to store complete payment-card details unless this is specifically required and lawfully managed within our payment environment. Customers should review the relevant payment provider’s privacy information for further details.
- Data Processors
We may appoint third-party organisations to process personal information on our behalf.
Examples may include:
- Hosting providers
- Booking systems
- Payment processors
- Email providers
- IT support providers
- Security providers
- Customer relationship management systems
Where required, appropriate contractual data protection arrangements will be put in place.
- International Transfers
Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, QTaxi will ensure that an appropriate legal transfer mechanism and safeguards are used where required.
- Data Retention
We retain information only for as long as necessary for the purpose for which it was collected and for any legal, regulatory, accounting, insurance or dispute-resolution requirements. Retention periods will depend on the type of information. QTaxi will periodically review retained information and securely delete or anonymise information that is no longer required.
- Data Security
We use appropriate technical and organisational measures to protect personal information.
These may include:
- Access controls
- Password protection
- Encryption
- Secure systems
- Staff confidentiality obligations
- Security monitoring
- Backups
- Software updates
- Restricted access to personal information
No online system can be guaranteed to be completely secure, but we take reasonable steps to protect information against unauthorised access, loss, misuse or disclosure.
- Data Breaches
If we identify a personal data breach, we will investigate and take appropriate action.
Where required, we will notify the ICO and affected individuals in accordance with applicable legal requirements.
- Your Rights
Subject to applicable legal requirements and exemptions, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Object to direct marketing
- Exercise rights relating to certain automated decision-making
To exercise your rights, contact:
info@qtaxi.co.uk
We may request information to verify your identity before responding.
- Direct Marketing
Where permitted by law, QTaxi may send information about services, promotions or company updates.
Where consent is required, we will obtain it before sending marketing communications.
You can unsubscribe at any time.
Essential service communications, such as booking confirmations and important journey information, are not marketing communications and may continue where necessary to provide the service.
- Children’s Information
QTaxi may provide transport services involving children and young people. Where a child travels using our services, we will process personal information only where necessary and lawful for providing the journey, safeguarding the passenger, complying with legal obligations or another legitimate purpose. We do not knowingly use children’s personal information for inappropriate marketing.
- Complaints
If you have concerns about our handling of your personal information, please contact us first.
Quixotic Taxi and Logistics Ltd.
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@qtaxi.co.uk
Telephone: +44 782 533 4122
You may also complain directly to the Information Commissioner’s Office (ICO).
- Information Commissioner’s Office
The ICO is the UK’s independent supervisory authority for data protection.
Information Commissioner’s Office
Website: https://ico.org.uk/
The ICO can provide information about your data protection rights and investigate concerns about the handling of personal information.
- Changes To This Notice
We may update this notice when our services, technology, legal obligations or data processing activities change. The latest version will be published on www.idriv.co.uk.
- Contact Details
Quixotic Taxi and Logistics Ltd.
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@qtaxi.co.uk
Telephone: +44 782 533 4122
Document Control
Document: GDPR Policy
Version: 1.0
Effective Date: 26 August 2026
Review Date: 26 August 2027
Policy Owner: Quixotic Taxi and Logistics Ltd.
Date: 26 August 2026