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Booking Terms and Condition

Quixotic Taxi and Logistics Ltd, trading as QTaxi, is registered in England and Wales under Company Number 16843129.

Registered Office: 

71-75 Shelton Street,

Covent Garden, London,

WC2H 9JQ, United Kingdom.

These Terms and Conditions govern all services provided by Quixotic Taxi and Logistics Ltd. QTaxi reserves the right to amend these Terms and Conditions at any time for operational, legal, quality assurance, or development purposes. Any updates will be published on the Qtaxi website, and users will be notified within 14 days of any material changes. Continued use of the QTaxi website or services following publication of updated Terms and Conditions constitutes acceptance of those changes, unless the user expressly objects in writing.

Contract of Service

  1. Upon confirmation of a booking, QTaxi enters into a binding contract with the passenger to provide the journey as detailed in the booking confirmation. This includes the agreed pickup and drop-off locations, vehicle category, and any confirmed preferences, in compliance with the Private Hire Vehicles (London) Act 1998.
  2. All services provided by QTaxi are pre-booked only.

Passenger Conduct and Vehicle Use

  1. Loud music is strictly prohibited in all QTaxi vehicles, as it may distract the chauffeur and compromise safety.
  2. Alcohol consumption is not permitted without prior approval from QTaxi. The customer shall be fully liable for any damage, cleaning, or repair costs arising from alcohol-related spills or misuse.
  3. The possession or use of illegal drugs is strictly forbidden. Chauffeurs reserve the right to refuse service to any passenger suspected of being under the influence of drugs. In such circumstances, no refunds will be issued and the full fare remains payable.
  4. Any form of physical or verbal abuse, threats, harassment, or inappropriate behaviour toward chauffeurs, staff, or other passengers will not be tolerated. Passengers whose behaviour poses a risk to safety may be refused service without refund.
  5. Smoking is strictly prohibited in all vehicles.

Booking Conditions and Changes

  1. As vehicles may have subsequent bookings, any extension beyond the originally booked duration is subject to chauffeur availability and discretion. Customers are strongly advised to pre-book additional hours where required.
  2. Additional charges may apply after service commencement, including but not limited to extra hours, additional stops, excess mileage, waiting time, parking fees, or address changes, in accordance with the current pricing structure.
  3. Hourly bookings must conclude in the same city as the starting location. Drop-offs in a different city may incur additional charges.
  4. Vehicle images displayed on the QTaxi website are for illustrative purposes only and represent vehicle categories rather than guaranteed models.
  5. Subject to availability, customers may request a vehicle upgrade. While the upgrade request itself is free, charges will be based on the upgraded vehicle category.

Booking Notice Periods

All bookings require a minimum notice period of 24 hours unless otherwise agreed. Earlier bookings can be arranged via phone call or WhatsApp messaging subject to availability.

Children and Special Requirements

Where children are travelling, customers must request child seats at the time of booking if required by law, and specify the child’s age and the type of seat required.

Animals

  1. The transportation of animals is only permitted with prior approval from QTaxi. Guide dogs will always be accommodated.
  2. QTaxi reserves the right to refuse transportation of animals (excluding guide dogs) where prior arrangements have not been made.

Passengers and Luggage

  1. Vehicle seating and luggage capacities are clearly stated for each vehicle category. Any excess luggage must be declared at the time of booking and may incur additional charges.
  2. QTaxi reserves the right to refuse luggage or passengers not included in the original booking where safety, legal compliance, or vehicle capacity may be compromised without any refund.

Delays and Force Majeure

QTaxi shall not be held liable for delays caused by factors beyond its reasonable control, including but not limited to extreme weather, serious unprecedented traffic congestion, road closures, GPS errors, or other unforeseen circumstances. No compensation will be provided for consequential losses, including missed flights, meetings, accommodation, or connections.

Customer-Caused Penalties

Any penalties, fines, parking tickets, or additional fees incurred as a result of customer actions or failure to obtain necessary permissions shall be charged in full to the customer.

Third-Party Bookings

QTaxi does not accept responsibility for bookings made through third-party websites or ground transportation platforms. Only bookings made directly via the QTaxi website are recognised.

Vehicle Substitution

In the event of vehicle unavailability due to mechanical failure or other unforeseen issues, QTaxi will provide a substitute vehicle of a similar category where possible.

No-Show Policy

  1. A “no-show” occurs when the passenger fails to appear at the pickup location at the booking time and cannot be reached by phone, SMS, or email.
  2. No-show waiting periods:
    • Airport pickups: 60 minutes
    • Non-airport pickups: 20 minutes
  3. In the event of a no-show, the chauffeur will be released and the full booking charge will apply.
  4. Specific No-Show Conditions

(A) Transfer Services

    • When the booking pickup is from an address, a no-show is confirmed if the customer is absent 20 minutes after the scheduled pickup time without prior cancellation and are unreachable by either phone, WhatsApp or SMS.
    • Airport transfers are considered no-shows if passengers are not at the pickup point 60 minutes after landing and no communication is established within this time with either the driver or QTaxi.
    • Train station pickups are considered no-shows if passengers are not at the pickup point 20 minutes after arrival of the train and no communication is established within this time with either the driver or QTaxi .

(B) Hourly Services

    • A no-show is confirmed if the customer does not attend during the booked period.
    • The chauffeur will wait up to 1 hour, regardless of booking duration, after which the booking is treated as a no-show.

In all cases, the full booking charge applies. Furthermore, If there are long delays over 60 minutes for an airport pickup and passengers communicate this with either the driver or QTaxi, waiting time fee will apply at the current hourly rate for the vehicle category for the disruptions and delays.

Cancellations

  1. QTaxi may cancel a booking due to emergencies, vehicle or chauffeur unavailability, or extreme weather. In such cases, a full refund will be issued.
  2. Customer cancellations:
    • All bookings may be cancelled free of charge up to 24 hours before pickup date and time.
    • Cancellations within 24 hours of pickup will incur a 100% charge. No refund issued.
  3. Cancellations may be made by phone, email, or WhatsApp.

Changes to Bookings

Destination changes during the journey are subject to availability and review and may result in additional mileage or time charges.

Pricing and Payments

  1. QTaxi reserves the right to revise prices due to changes in fuel costs, taxation, toll charges changes or other external factors.
  2. Waiting Time
    • Airport pickups include 60 minutes of free waiting time.
    • Non-airport pickups include 15 minutes of free waiting time.
    • Additional waiting time is charged at a flat rate based on the applicable hourly vehicle rate (including VAT).
  3. Additional Mileage

Hourly bookings include a fixed mileage allowance. Additional mileage will be charged based on the applicable hourly rate (including VAT).

  1. Payment Terms

Payments are accepted via major credit cards and are processed at the time of booking. Any additional charges incurred will be payable to the driver at the time of the changes being made or at the end of the journey.

  1. Invoices

Invoices are issued upon completion of the journey, or within 24–48 hours where additional charges apply.

  1. Credit Card Payments

Customers are responsible for any currency conversion or international transaction fees. QTaxi reserves the right to request cardholder identification where suspicious activity is suspected.

Lost Property

  1. Items left in vehicles will be transferred to the Lost and Found department. Customers may recover items by contacting the chauffeur or QTaxi office.
  2. Return or courier costs for lost items shall be borne by the customer. Storage is provided free of charge.
  3. QTaxi is not responsible for loss or damage to personal property unless caused by chauffeur negligence. All items are carried at the customer’s own risk.

Complaints

  1. Any complaint about our service should be raised with the chauffeur or QTaxi as soon as possible.
  2. Formal complaints must be submitted in writing within 7 days of service completion. Complaints will be acknowledged within 5 working days and responded to within 28 days where possible after investigation.

Amendments

QTaxi reserves the right to amend these Terms and Conditions at any time. Continued use of services constitutes acceptance of the updated terms.

Contact Information

Email: info@qtaxi.co.uk
Phone: +44 782 533 4122
Office Address: 

Quixotic Taxi and Logistics Ltd.

71-75 Shelton Street,

Covent Garden, London,

WC2H 9JQ

By booking with QTaxi, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing QTaxi. We are honoured to be part of your journey.